Well, we were somewhat blown away when we started Partners Club because we were made to realize that we didn't know the numbers in our firm that we needed to know to have a successful law firm and a successful business. And so, when we went ... came to our first Partners Club event and he was asking the attendees what certain numbers were within their firm, we were embarrassed because we didn't know.
After that first event, we made sure we knew exactly what those numbers were because those numbers are enlightening as to the health of your business. And so, what the Partners Club does for us is cause us to reflect upon numbers that actually drive the firm's bottom line and drives the firm's cases from beginning to end in a successful resolution.
So, we've really have enjoyed Partners Club because we're getting so much out of knowing what numbers we need to manage, number one, and then, what I just described comes from Richard James. The other part of what you get from Partners Club is interacting and networking with the other members who have sometimes a very similar practices, sometimes very different practices, but you can ask them any question you want and everyone here is very giving and generous of any help they can provide to you.
-Tim Miley, Clarksburg
Rich is very confident. And that is contagious. When you talk to Rich or when you listen to Rich it gives you confidence. It makes you feel like you can do what he's teaching you and that helps.
When I started practicing law I got out of law school and thought I knew how to run a business, because I was an attorney. But, that was a hard lesson that I had to learn. Getting out of law school doesn't mean that you know how to run a business and so, I started looking for something like what Rich offers. Rich James just gives you the business background, the business lessons that we didn't get in law school.
There's a lot more to implement than I realized. There's a lot more that I still have to learn. I haven't been able to get everything done that I'd like to get done. But, now, after working with Rich my law firm is more stable. I kind of understand why things are working the way they work. I have a good sense of reaction of how to fix things when things do go wrong.
-Orum Young, Monroe
On Richard, it was someone who is on fire about making stuff happen and that wants to see things happen, want to help the people around him make things happen.
I was worried about whether I was going to be able to make my monthly nut. Worried about how I was going to process these cases, and I was taking a lot of cases that I did not want, but because I needed the revenue from those cases to keep myself afloat and to pay my bills for that month.
I have two to three months of expenses in savings. I have new staff that I'm bringing in and that are ready and trained, and that are able to take what we have from Richard James and other stuff that we developed on our own and swipe and deploy and put in place. Also, I'm able to turn away the cases that I want, not only because they were outside of my practice area, but even cases that are within my practice area, but I can tell it's going to be a difficult client. I have the freedom to turn them away.
-Keith Whiddon, Monroe
The first time I met Richard, first time I came out one of these events, what really struck me was his force of personality. Richard very clearly knows his material forwards and backwards, and he's enthusiastic about what he's doing. He genuinely does want to help people grow their practices, and I found that he knows exactly what he's talking about. Everything he said is correct. Before I started the Partner's Club it was very heavily week to week, I think is probably the best way of putting it.
We had very scattered advertising efforts. There were things that I specifically did not want to do because I thought they were silly or that they didn't work, and after joining Partner's Club, and a little bit more of the concept of you need to script things out, you need to be willing to try these things, you need to put tracking numbers on it so you know where your money is going. It's really helped us go from week to week to, certainly, we're still a little bit month to month, but that's because there was a big investment on setting the systems up, but there's a lot to be optimistic about right now and I'm very happy with the way things have gone.
-John Razumich, Indianapolis
This is my first event to attend, and it's just been a little overwhelming. But the thing is how welcoming everybody is, and, you know, I've already ... just at the reception last night I had three great ideas that people shared with me. It's really nice to have other attorneys who are willing to give you their best ideas, and give you some ideas that you can put into ... use them immediately in your practice, and how open and sharing everybody is. So far so good. I'm really enjoying it.
I was interested to meet Rich because I've seen him only on the video and he's just like he is on the video, you know. He's obviously ... he's a very open person, and I love the stories he tells, and it's been awesome. I really enjoyed meeting him.
-Jeff Van Doren, Blacksburg
When I first met Rich, I had a couple first impressions. One is, he has an amazing amount of energy. The second is, I could not understand how quickly he could understand and diagnose and talk to this huge group of lawyers about the problems each and everyone one of them were having. It was chaos. I was in a larger firm than I have now. We were not profitable. I was losing my mind really looking for a way to grow sensibly and to keep my sanity. We're not quite there, but we're not insane anymore. I don't work all weekend. I'm turning a profit. I've shrank and then I'm growing again in a way that makes sense for my practice, and I sleep at night.
-Emily Smith-Lee, Sharon
How I got here is I was part of this free webinar. I got some email, because I'm getting thousands of emails from Richard, but I said, "Okay, let me do the webinar, let me see what this guy says." After that webinar, I started thinking to myself, "Man, there's got to be something to it," because everything that I was hearing was like, "I completely believe and agree with what the guy's saying." So I called up, spoke with Chris, very nice guy. He said, listen, we have this conference and we will invite you to it, just get your plane ticket, get your hotel, you can be our guest, right?
In my mind I'm doing the math. How much is a plane ticket going to cost, how much is the hotel going to cost? Is it going to be worth it? This is what I can tell you definitively. The first night that I was here I met a guy, this Canadian lawyer, and I was talking to him about a problem that I have, and we were actually going to hire someone to take care of this problem. I was going to have to pay a salary, taxes, yada yada to take care of this one problem that my firm was having. After talking to this guy for ten minutes, he said, "I had the same problem, here's what I did to fix it, saved a bunch of money, I was able to do it very easily."
It was kind of like a light bulb went off. I'm like, man, I'm about to hire somebody just to do that. You've already fixed the problem. You've probably saved me, in all reality, two, three thousand dollars a month to not hire that person. In one conversation on the first day, the trip was worth it. The trip was completely worth the air fare, the hotel, just one conversation on the first day. I'm more than happy. Every day's getting better and better and better.
-Chris Crawford, Pensacola
"So my first impression of the first event that I attended was, "Wow", okay? Um, there were several hot seats that we were just blown away by. The numbers that people were putting up in their business really got us excited again about our business and really gave us a glimpse as to what's possible.
Yeah, so we were ... when I first joined Partner's Club, we were going through a pretty difficult time. We'd just had a child, everything was going well there, but we really needed to improve our business. My wife had just gone to part-time in her job, and we really needed to make up that loss of salary. So life was pretty stressful.
The life is much better after joining Partner's Club. Um, we are on track to accomplish our goals. You know, it's still not easy, but it's definitely easier for us to get where we want to go by being in Partner's Club, and it's really accelerated the rate that we've accomplished the goals that we wanted to."
-Brent Westbrook, Saint Charles
“I used to file a lot of cases and then gradually, it had been declining and I finally just got sick and tired of being sick and tired. Everything else I tried just didn’t gain any traction, now I’ve got some traction. Richard is very motivating, very energetic, but he knows the answer to anything he’s asked by anyone in the room. He’s got a game plan and he knows what he’s talking about and more importantly he knows how to communicate it to where you understand it and in a way, to where you’re leaving with a game plan of what you need to do going forward when you get back in your office on Monday. For me that is very helpful.”
-Rick Flume, Texas
“After sharing a meal with Richard James, we began discussing my Profit and Loss Statement. discovered that the profit in my firm was not aligned with expectations. After some diagnosis, Richard helped me identify that the issue was with my collections department. We simply weren’t being paid for the services we provided. So, with Richard’s help, we built a collections system that doubled the collections to my firm in under a year.”
-Richard “Bert” Diener, North Carolina
“Richard James recognizes that there are a lot of challenges as an attorney. It’s hard to run a business; it’s hard to manage clients, to keep the bar association happy and still maintain a personal life. Richard breaks down the business of law into the nuts and bolts, and he gives practical advice that works, he’s a very talented individual. And when you think about it, the entire reason we’re doing what we’re doing is that we’re after freedom, and Richard’s practical advice points the way we can buy that freedom. For any attorney thinking of taking the next step, I say, “Just Do It.” Just a few pieces of information from Richard James and you can more than make up for the investment in his program. This has absolutely been the right choice for me, my business, and my family.”
-Alexzander Adams, Oregon
“Before I started working with Richard James, I was managing all the incoming calls myself. And to be totally candid, I was fearful of adding another mouth to feed in my office. After hearing Richard tell me all I needed was a hiring system to find the right person, that they would become an investment that paid dividends, I took the plunge. Today, we are setting 300% more consultations each day then I ever set, and I’m having the best month of my career.”
-Bob Doig, Colorado
“I believed my staff understood the importance of getting cases filed as fast as the clients were hiring the firm. Unfortunately, what I wanted to be happening and what was actually happening in my business were far apart. Once Richard James showed me how to inspect what I expect by report, the new system took us from filing 4 cases per week to 12 cases per week, and it felt like it happened over night.”
-Don Golden, Florida
“Before working with Richard James we converted 40% of our leads into consults. After working with Richard James we’re converting nearly 100% of our leads into consults. Richard showed me how to use the power of systems to create a law firm that grew 40% last year, and we’ve nearly doubled our revenue this month. The key for me has been the events. I’ve been an attorney for 25 years and practiced on my own for 15 and I’ve been stagnant. I have the same gross revenues plus or minus 20% for most of that 15 years. By associating with other attorneys at the events that are at both my level and at higher levels, I’m learning what to do and more importantly, what not to do.”
-Howard Snader, Arizona
“Richard James presents a really compelling message – Measure everything! I’ve never had a clue on how to do that, and he’s really helped me move toward that direction. I can tell you a lot of assumptions that I had in the past were not correct, and some of the stuff that is working is actually working even better than I thought it was. So we’re going to focus on those successes and build from there. I would say Rich is incredible. Learning from him, it’s like drinking from a fire hydrant. All these ideas, they’re fantastic. Sometimes there are so many; it’s hard to absorb all at once. I guess that’s good, I’ll be hanging around Richard James and his team for a long time.”
-Jeff Kelly, Georgia
“What’s it like to work with Richard James? Well, if you’re the type of person that wants to test a measure, if you enjoy the marketing approach if you want to improve it, working with Richard will get you there. And if that’s what excites you, then Rich is the right guy for you. If you don’t enjoy the marketing, if you don’t enjoy the business development, if you’re not going to focus on what your expenses are, what your revenue is, then Richard is not the right guy to work with. I love his numbers based approach that’s what first attracted me to him. I need more accountability, more assistance when I implement and a stronger, number- based practice. Richard is definitely the right consultant for me.”
-Andres Mejer, New Jersey
“I first saw Richard James’ name in Dan Kennedy’s monthly newsletter as the person who helps attorneys systematize their business. So that drew me to say, I’ve got to get a hold of this guy. He really understands attorneys, what we have to go through in order for us to get business, and he knows how to help us speak to the emotional pain points of our prospective clients. Being a part of Richard’s mastermind was an incredible experience. I got to watch how the dynamic of working with other attorneys to connect the dots and got to communicate with them one-on-one. I received so many ideas; I just wanted to get on a plane, run home and start getting it done. It’s a wonderful thing.”
-Jack Morrison, Massachussetts
“Well since working with Richard James, we’ve been able to quantify some of the numbers of what I’m doing right now in terms of where are my leads coming from and where my clients are coming from. Now we can look at how to grow my practice by being able to look at data not just gut feeling. I’ve been pretty much flying by the seat of my pants to this point, not knowing what my numbers were until my accountant gave me the tax returns in April. Those days are behind me.”
-Peter Daigle, Massachussetts
“Richard James has helped me to manage and maintain calls and convert my prospects into appointments. And what I’m really excited about is building better systems that will help me grow my business and delegate responsibility to my staff. Richard is so vivacious and energetic that I have to hustle to keep up with him. All you need to do is mention one little thing and he’s full of ideas and full of things that you can do and implement, and so I can’t scribble fast enough when I’m on the phone with him. He’s just a great guy to work with. I’m looking forward to continue to work with Richard and his entire team.”
-Elden Sodowsky, Virginia
“After working with Richard James, over several months, he’s not just a consultant that I hired to help me with issues, but he and his whole staff have become like part of my staff and part of my team, and I no longer feel like I’m alone in business. Their whole team is just waiting for a phone call or a question that I have so that they can respond to me back immediately, and it just helps me make decisions; wiser decisions, you know. And in the long run, we make more money and save more money.”
-George and Danielle McCranie, Georgia
“After working with Richard and his team we’ve seen 100% conversions for the first time ever since we’ve been practicing law. The mastermind event we attended was amazing, and we truly enjoyed all the relationships we’ve made. Richard is so very easy to work with, and his focus is always on the numbers that make sense for our firm. We are excited to see where the future takes us.”
-Christian & Victoria Felden, North Carolina
“Working with Rich and figuring out our leads and how to manage our leads has been critical to what we do. In the past, when I wanted to do more business, I would go out and spend more money on advertising. It took Rich to help me realize that I don’t need more leads, but that I need to do a better job of managing the leads I have. Rich’s systems that we have implemented at our firm, mainly with our outbound call center have been instrumental in the growth of our practice. He has a way of kind of really listening to what your needs are before recommending a direction. The plan we put in place helped us to focus on knowing how many leads we get each month and how they turn into clients. Because of the system we created together, we filed two times the number of cases we filed the same month last year. I’m truly grateful for the advice I’ve received from Richard James and his team.”
-James Miller, Wisconsin
“One of the great things that Rich taught me with regard to lead conversion is that I need to have a system in place to measure the conversion of leads. Before meeting Rich I didn’t realize what conversion meant. And Rich has showed me how to put systems in place to help me track my leads, down to the source that those leads came from, how to determine what those leads cost me and where I should put my marketing dollars.”
-Elliot H. Stone, California
“I’ve been working with Richard James for a number of years. And from then until now my firm has grown 275%. But, the best news is, I went from wanting to move a couch into my office so I could sleep there to having the practice of my dreams. Today we have over 45 staff members, we serve thousands of clients every year, and my practice truly supports my lifestyle. Richard’s key focus has been on measuring everything — primarily leads and lead conversion. — I credit much of the growth of our firm to this focus. I love working with Richard and his team, and without Rich I would never be where I am right now nor would I have the success I have. Hire Rich, your life will be so much easier!”
-Maria Jones, Arizona
“I have learned a lot. When I first started with Rich, the first month we tracked our lead conversion and how many closes we had and we found our conversion was 18 or 20%. It was really low. If you would have asked me before we were tracking that, I would have said that about 80 percent of the people who walked through that door were going to sign up with me. He taught me that I really need to know what's happening in my firm. Using that information and using those numbers, I have been able to teach my staff how to better close, how to better get people through the door, and ultimately that rate has increased to about 50%!”
-Theron D. Morrison, Utah
“Richard is a passionate professional. The man is innovative and his people share his vision. We are honored to work with him.”
-Ahmad Sulaiman, Illinois
“I’ve been working with the Richard James for 7 months and in that time we had a 28% increase in market share. We were at 38% of our market, and today we’re at 49%! And we did this by working smarter not harder to build better systems. I’ve learned ways to motivate the staff, and everything is smoother. We’ve learned how to make our clients happier and get more referrals. Just a better atmosphere at the office. Everyone is happier, smiling -- just with some simple little systems and techniques. Rich and his team deliver results.”
-Tom McBride, Louisiana