Menu
What you say and when you say it can make all of the difference. Did you know that Gallup did a study and found while clients appreciate fast service, GREAT service characterized by workers being ‘engaging’ with clients far exceeded speed in ratings. Last month, we prepared training for our Your Staff Trained program with […]
Here’s an autobiography that I believe puts a fine tip on the point I’d like to make. Chapter 1: I walk down the street. There is a deep hole in the sidewalk. I fall in. I am lost … I am helpless. It isn’t my fault. It takes forever to find a way out. Chapter […]
When I first started working with my first bankruptcy client, he was tracking the success of his bankruptcy firm using an Excel spreadsheet and a Word document. He was entering all the transactions by hand and busily setting up formulas to add, subtract, divide and so forth. While he ended up with a usable statement […]
There was a family I knew who owned an auction business. It was a small, family-run business where several of the kids were auctioneers and EVERYONE was expected to show up for the weekly household auctions. The auction barn as they lovingly called the building was a former skating rink. The seats were pulled from […]
The goal of management is to control your world by controlling the behavior of the people around you. When your world goes out of control, when you are plagued by constant interruptions and demands for your attention, your business-building energy is sapped dry and you are left wishing that somehow you could find the time […]
Dreams are what guide us, art is what defines us, math is what makes it all possible, and love is what lights our way. —Mike Norton I love this quote because it basically sums up so much. The part I am focusing on today is MATH; it is what makes it all possible. The same […]
One recurring management theme that I see is there are some leaders who assume that their people know what’s on their minds. I call this as “managing by telepathy”, as these leaders often neglect to articulate what they want. This is rarely intentional. After all, you don’t sit in your office and think about how […]
How often does your staff create distractions with an avalanche of finger-pointing and accusations? “He said” this and “she did” that and “I don’t know anything about this” are expressions that pop up. If you hear these types of phrases occasionally, it’s normal and controllable. But if these expressions occur regularly over time, you may […]
For as long as there have been pet stores, there have been kids falling in love with the front end of the puppy. They gaze through the pet shop window at that adorable little face and they just have to have it. They beg mom and dad over and over again until finally one day, […]
A practice without systems leads to frustration. Add heartache and business famine and eventually the owner wants to close the firm. Many attorneys wonder why they have this burning desire to run and be something else or do something else. They want to do ANYTHING to avoid dealing with the lie they’ve been sold that […]
In every business three things are happening: What the business owner wants to happen. What the business owner thinks is happening. What is actually happening. So, how do you ensure that what you want to happen matches up with what is actually happening? You must inspect it. What should you inspect you say? Everything! How […]
The days of being average and ordinary are gone. The bar has been raised and all those who wish to build a practice that lasts for generations to come must constantly look for ways to serve their clients better than their competition. Our goal as Zappos so famously put it, is to WOW the customer. […]
therichardjames.com | Your Practice Mastered, LLC
1525 S Higley Rd, STE 104, Gilbert, AZ 85296
© 2021. All Rights Reserved.
Schedule your free meeting with your law firm analyst today and build a system specific to your practice area!
