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“I used to think life could be shared by anyone but now I know choosing the right people is pretty important.” – Bob Goff The founder of Restore International, Bob Goff shares leadership in the Washington Law Firm Goff & Dewalt. He says in his book Love Does the importance of choosing the right people […]
Great service to your clients begins with great systems. The middle and the ending is all about who will be running your systems. You have invested time, money and sweat in creating your systems. Making the mistakes of carelessly hiring staff or failing to motivate your staff can completely cancel the efforts of your business […]
Ask yourself this question: If an unexpected opportunity arose in your life, could you take the day off to take advantage of it? If you have to answer NO to this question because taking a day off literally costs you thousands of dollars and you are the only one to “make the doughnuts” each day, […]
Ever hire the wrong person? If you have, you probably remember the pain involved. Among the most important tasks facing business owners is hiring the right team members to assist you in building your firm. When staff personnel do not work out, it costs the business—money, time, morale and more money. That’s why I developed […]
I was working with a client who has built a very nice practice for himself. However, he seems to consistently struggle with staff turnover and lack of company morale. Upon an exit survey from a key staff member, he found a rare moment of honesty. His staff told him flat out “you have no systems […]
How often does your staff create distractions with an avalanche of finger-pointing and accusations? “He said” this and “she did” that and “I don’t know anything about this” are expressions that pop up. If you hear these types of phrases occasionally, it’s normal and controllable. But if these expressions occur regularly over time, you may […]
One of the biggest pain points a lot of my clients have is in the hiring process. They reach the point where they need more time to work “on” their practice rather than “in” it. Or they have more legal work than they can handle by themselves and they need to build capacity. Hopefully you’re […]
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