Management Archives | Richard James

Tag : Management

Staff Training: Invest Now or Pay Later

Apr 25, 2016

Research shows that staff members who feel valued and prepared perform better, have a much greater retention rate and seek greater opportunities to contribute to the business. Those businesses that fail to properly train staff can have a full list of ills to tackle ranging from a revolving staff door to low productivity. So why […]

Training for Sincerity

Feb 22, 2016

Training staff to do Step 1, Step 2, and Step 3, makes sense. Training staff to really CARE is a challenge. Yet, the more we show our prospects we care, the more they will “feel” it and want to work with us. And by the same token, the more we show our clients we care, […]

WOW your prospects: Micromanaging your greeting process

Feb 11, 2016

Can you remember the last time you were blown over, completely startled with amazement, downright tickled by the greeting experience you had upon entering a business for the first time. It doesn’t matter if it was a really fancy restaurant or a hardware store. When a business takes the time to plan and anticipate ways […]

Staff: 5 Actions to Strengthen your Firm’s Superstars

Dec 29, 2015

Great service to your clients begins with great systems. The middle and the ending is all about who will be running your systems. You have invested time, money and sweat in creating your systems. Making the mistakes of carelessly hiring staff or failing to motivate your staff can completely cancel the efforts of your business […]

Building Your New Law Firm: Where do I start?

Oct 19, 2015

If you are just starting out in your own law firm or have found yourself rebuilding and are not sure where to start, listen up. Naturally, your gaining of new business that will help you keep the lights on is high on the list. Yet, I say to you that there are a few other […]

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