Category : Quality control

Learning and Growing from Your Unhappy Clients

How to Learn Amazing Lessons from Your Unhappy Clients

Oct 7, 2018

“Your most unhappy customers are your greatest source of learning.” –Bill Gates No one I know of particularly enjoys getting complaints. We much prefer the kudos—the pats on the back from clients who tell us we’re the best. But here’s the reality: We learn much more from our complaining clients than our satisfied ones—and for […]

Building a Law Firm? Don’t Forget to Take Good Care of Your Vendors

Jul 26, 2018

No man is an island, entire of itself. —John Donne   As an entrepreneurial lawyer, the success you achieve in your law firm (or conversely, your failure) depends largely on the choices you make. However, no one achieves success alone. Without support of outside vendors, reliably supplying services and materials, a firm won’t survive—simple as […]

physical environment

Why the Physical Environment at Your Law Firm Matters

Jul 23, 2018

A desk, a phone, a computer, a door, restroom access, filing cabinets. When you’re starting out as a lawyer-entrepreneur with a limited budget, you may be satisfied renting any office space with these basic items, regardless of the physical environment. But is your office welcoming, or dingy and claustrophobic? (Images come to mind of Jimmy […]

Optimizing Your Law Firm’s Website: Why Keyword Stuffed Content Doesn’t Work

Jul 19, 2018

When it comes to creating killer content for your law firm website, I have good news and bad news. Actually, it’s the same news, and it really is both good and bad: The days of “optimizing” your site by publishing massive amounts of mediocre, keyword-stuffed content are over. It’s bad news, especially if you have […]

law firm website

Tips for Creating Truly Sparkling Content for Your Law Firm’s Website

Jun 7, 2018

Among the many marketing tools law firms have available to them, the company website is perhaps the most misunderstood—and therefore neglected. Attorneys often treat their website as a static entity—something they have just because they’re “supposed” to have a site. This is highly unfortunate because these lawyers don’t realize they’re sitting on a potential gold […]

problem clients

The Wisdom of Saying Goodbye to Problem Clients

Mar 22, 2018

Provocative thought of the day: You’ve got some clients you don’t need. It’s okay to say goodbye to them. In fact, it very well may be necessary to your success. What? you might be thinking. Clients mean money! Why should I say goodbye to money? Ever hear of the Pareto Principle, otherwise known as the […]

mastermind groups

The Power of Mastermind Groups for Entrepreneurial Lawyers

Feb 2, 2018

No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind. -Napoleon Hill, Think and Grow Rich Eighty years ago, author Napoleon Hill first unveiled his notion of the “mastermind group” in what would become his classic Think and Grow Rich. His mastermind concept […]

year-end review

2017 Year-End Review: Lessons from Your Mistakes

Jan 11, 2018

Your most unhappy customers are your greatest source of learning. —Bill Gates   Mistakes are never fun to experience—and even less fun to revisit. However, the most successful people in law (or in any business) know that we have no greater teacher than our failures. As you continue your evaluation of how your law firm […]

year-end review

2017 Year-End Review: A Guide

Jan 5, 2018

For last year’s words belong to last year’s language and next year’s words await another voice. And to make an end is to make a beginning. —T.S. Eliot   To put the rather poetic quote above into simpler terms, you can’t fully embrace a new year without creating closure for the old one. As 2017 […]

client late payments, cash flow

Protecting Your Firm’s Cash Flow: Ways to Deal with Late or Non-Paying Clients

Dec 21, 2017

Cash flow is the lifeblood of any business, and, as a growing law firm, your primary source of cash is obviously your clientele. When clients start paying late (or worse, stop paying altogether), it doesn’t take long before you feel the strain on your business, especially if you get several late payers at once. When […]

mystery shopper

Having a “Mystery Shopper” Investigate Your Law Firm—What You Can Learn

Dec 7, 2017

When you’re evaluating your law firm practices to see what’s working, what isn’t working and what needs to be tweaked… your best source of intel ironically won’t be your current clientele. Rather, it’s with the people who didn’t become clients, or stopped being clients—the ones who got away. Unfortunately, gaining that intel is elusive. As […]

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