Category : Quality control

Making Your Law Office a Welcoming Space for Clients

Simple, Affordable Ways to Make Your Law Firm a Wonderful Place for Clients to Visit

Nov 21, 2019

When you rent and build out office space for your law firm, that office isn’t just for your employees—it’s also for your clients. Most of your initial consultations will likely be in-person meetings, and you want to make your offices feel as warm and inviting as possible for visitors. However, if you’re like most law […]

How to Respond to Negative Online Reviews of Your Law Firm

Do’s and Don’ts of Dealing with a Bad Online Review of Your Law Firm

Nov 14, 2019

The good thing about the Internet: You have instant access to a wealth of information at your fingertips. The bad thing about the Internet: People can say whatever they want, even if it’s untrue or unfair. Fact: If you stay in business long enough, sooner or later someone is going to post a bad review […]

The Key to Creating Great Content for Your Law Firm

One Powerful Rule for Creating Content for Your Law Firm

Oct 21, 2019

When trying to grow any kind of business in the 21st Century, the phrase “Content is king” is something of an understatement. In a world inundated with messaging from competing sources, entrepreneurs must produce a steady stream of high-quality content in order to educate their market and maintain brand awareness. Your law firm is no […]

The Key to Creating Great Content for Your Law Firm

One Powerful Rule for Creating Content for Your Law Firm

Sep 30, 2019

When trying to grow any kind of business in the 21st Century, the phrase “Content is king” is something of an understatement. In a world inundated with messaging from competing sources, entrepreneurs must produce a steady stream of high-quality content in order to educate their market and maintain brand awareness. Your law firm is no […]

How Can You Bring Additional Value to Your Law Firm Clients?

What Else Can You Do to Provide Added Value to Your Law Firm Clients?

Jul 11, 2019

Here’s an important key to successful business building, one that applies to law firms as well as other practices: Don’t sell your legal services on price, but on value. If you’re competing with other law firms on price, you’re dooming yourself to compete only on that level, guaranteeing yourself a life of overwork with minimal […]

Why Many Lawyers Are Terrible Writers

Common Terrible Writing Habits Many Lawyers Develop–and How to Fix Them

Jul 5, 2019

As attorneys, we are trained to pay close attention to the letter of the law. We must analyze wording thoroughly and choose our own words meticulously when writing legal documents. While this practice helps make us better lawyers in general, if we’re not careful, it can also cause us to develop some bad writing habits […]

Building Authority as a Legal Thought Leader in Your Field

Ways to Establish Yourself as a Thought Leader in the Legal Community

Jun 13, 2019

Have you ever wondered why some legal minds seem to have more clout with the public than others? Have you ever felt yourself getting annoyed at or jealous of some other attorney being viewed as a thought leader in your field when you feel you’re actually more qualified? I’m about to let you in on […]

Learning from Your Worst Mistake in 2018

Identifying and Learning from Your Greatest Mistake in 2018

Jan 17, 2019

“Your best teacher is your last mistake.” –Ralph Nader Just as we seek to capitalize on and replicate our successes, we have a duty to ourselves to learn and grow from our mistakes. Hopefully you’ve already identified your greatest triumph from the last year; now it’s time to move the opposite direction and try to […]

Innovating for Your Clients in 2019

Identifying and Learning from Your Greatest Triumph in 2018

Jan 10, 2019

I’m a huge proponent of end-of-year reflection, both for myself and for the law firms I work with. Specifically, we should try and learn something from both our successes and our failures—the former, so we can find ways to replicate success; the latter, so we can find ways not to repeat them.   Singling Out […]

Learning and Growing from Your Unhappy Clients

How to Learn Amazing Lessons from Your Unhappy Clients

Oct 7, 2018

“Your most unhappy customers are your greatest source of learning.” –Bill Gates No one I know of particularly enjoys getting complaints. We much prefer the kudos—the pats on the back from clients who tell us we’re the best. But here’s the reality: We learn much more from our complaining clients than our satisfied ones—and for […]

Building a Law Firm? Don’t Forget to Take Good Care of Your Vendors

Jul 26, 2018

No man is an island, entire of itself. —John Donne   As an entrepreneurial lawyer, the success you achieve in your law firm (or conversely, your failure) depends largely on the choices you make. However, no one achieves success alone. Without support of outside vendors, reliably supplying services and materials, a firm won’t survive—simple as […]

physical environment

Why the Physical Environment at Your Law Firm Matters

Jul 23, 2018

A desk, a phone, a computer, a door, restroom access, filing cabinets. When you’re starting out as a lawyer-entrepreneur with a limited budget, you may be satisfied renting any office space with these basic items, regardless of the physical environment. But is your office welcoming, or dingy and claustrophobic? (Images come to mind of Jimmy […]

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