Ok, stay with me, but I’m about to make this personal For far too long you’ve been thinking your decision to establish a professional service provider business was a mistake. Your family never sees you, when they do you’re a cantankerous old fuddy-duddy who is no fun to be around. If you go on vacation you come […]
For as long as there have been pet stores, there have been kids falling in love with the front end of the puppy. They gaze through the pet shop window at that adorable little face and they just have to have it. They beg mom and dad over and over again until finally one day, […]
In every business three things are happening: What the business owner wants to happen. What the business owner thinks is happening. What is actually happening. So, how do you ensure that what you want to happen matches up with what is actually happening? You must inspect it. What should you inspect you say? Everything! How […]
The days of being average and ordinary are gone. The bar has been raised and all those who wish to build a practice that lasts for generations to come must constantly look for ways to serve their clients better than their competition. Our goal as Zappos so famously put it, is to WOW the customer. […]
There’s a very old saying in business… There’s what the owner wants to happen, there’s what the owner thinks is happening, and then there’s what’s actually happening. This statement rings true with so many clients when I first start working with them. Many times they are judging their staff’s ability to serve their client in the […]
One of the biggest pain points a lot of my clients have is in the hiring process. They reach the point where they need more time to work “on” their practice rather than “in” it. Or they have more legal work than they can handle by themselves and they need to build capacity. Hopefully you’re […]
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