Category : Uncategorized

How to Add Value and Build Loyalty with Your Law Firm Clients

“Little Extras” that Can Make Your Clients Fall in Love with Your Law Firm

Apr 26, 2019

Like most other businesses, the practice of law is a competitive field. Clients aren’t necessarily looking for the cheapest rates—they’re looking for the best value. If they believe you have exceptional value as their lawyer, they’ll gladly pay you double what your competitor charges for the same services. The good news is that you don’t […]

Mommy–I can’t go today, I’m sick!

Feb 6, 2014

Remember those days…. Maybe it was that time in the school year when you felt like there was nothing to look forward to? It was winter. The fun holiday season was past and it seemed like the gray skies and cold weather was never going to end. Plus, you were into the meat of the […]

Watch your critics cower and watch your business grow!

Jan 28, 2014

Are you protected? Is your armor in place? As an entrepreneur, I’m pretty certain you’ve gotten your share of criticism. Some of it may be warranted, but a lot of it should probably be ignored. That can be difficult to do. However, it’s imperative that you, as a business owner and entrepreneur, become immune to […]

Are your prospects SHOCKED and AWED? Or are they fast asleep?

Jan 16, 2014

Nothing quite builds loyalty and interest in your company like the Shock and Awe package. What’s a ‘Shock and Awe’ package, you ask? Let me tell you about the latest one I received one quite different than it’s likely you will ever send to your prospects. The other day, the FEDEX guy rang the doorbell […]

When was the last time you eavesdropped on your inbound call staff?

Jan 14, 2014

So what does your receptionist or inbound phone staff say when he or she is receives a call from a prospect? How are they doing this intake? What are they saying? That’s the million dollar question, right? Every attorney wants scripts. Every attorney says, “Hey, I want a script” as if it’s some kind of […]

What’s your defining purpose?

Jan 7, 2014

Do you know your defining purpose? For some time, my goal or defining purpose has been to work with as many like-minded entrepreneurs as humanly possible. Not just any like-minded entrepreneurs but those who actually want to take action and implement the ideas needed to work towards their success. I wrote it down 13 years […]

Be Prepared. But don’t forget to ACT!

Dec 17, 2013

The age-old mantra of the proverbial Boy Scout reminds us of the importance to have our ducks in a row and to be ready. So it’s a true statement that those who fly by the seat of your pants are more likely to show their backsides once in a while. We can establish that planning, […]

In-House Outbound Call Center vs. Professional Outbound Call Center—which should you use?

Dec 10, 2013

I have worked with outbound call centers for years and for different purposes: collections; wholesale; and professional service providers. Most recently, I have worked most heavily with bankruptcy firms. The average efficiency rate for outbound calling staff is about 15-20%. This means the firm has a person on the phone 40 hours each week and […]

My sewing machine beats YOUR sewing machine…

Dec 5, 2013

Remember a few years ago when the word ‘blog’ could create a “huh?” moment? Today, blogs have become a primary way for us to learn, stay current, be entertained and find products and services that we need and want. There are hundreds of thousands of bloggers who write for many reasons: to express passion; to reach a targeted, […]

Draw a picture of your ideal client…

Nov 21, 2013

For the purposes of this experiment, we’ll assume you can draw. I say that because I certainly can’t draw a straight line. But for right now, imagine you have a canvas before you and you are drawing  a picture of the person that represents the client that is best suited for you. Think about that […]

Do you need to fix the No. 1 problem in your Law Firm?

Nov 19, 2013

Here’s a shocker for you. How do you increase cash in a business? Raise prices. Wow, earth-shattering. Wouldn’t it be nice if that was it? Game over, close the book and go to work. Rich gave me all of the information I need, so now I can sleep at night. Unfortunately, it’s not that easy. […]

Whose minding the email etiquette in YOUR company?

Nov 12, 2013

Many companies use email extensively as a communication tool, especially when people are spread out and working on various projects as teams. This is both good and bad news. It’s good because it’s a way to keep everyone current and on the same page. It’s bad when emotions creep in and finger-pointing occurs. We all […]

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