How to Learn Amazing Lessons from Your Unhappy Clients
“Your most unhappy customers are your greatest source of learning.” –Bill Gates No one I know of particularly enjoys getting complaints. We much prefer the
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“Your most unhappy customers are your greatest source of learning.” –Bill Gates No one I know of particularly enjoys getting complaints. We much prefer the
In running your law firm, do you feel like you’re burning the candle at both ends? Do you feel like the harder you work, the
When treated as a strategic tool, Continuing Legal Education (CLE) can definitely create a revenue boost for your law firm. However, there may be other
Continuing Legal Education (CLE) is frequently a double-edged sword for attorneys. Some states require lawyers to take a certain number of CLE courses to keep
Life is not a solo act. It's a huge collaboration, and we all need to assemble around us the people who care about us and
In a previous post, we began debunking the notion that an overly busy attorney is a happy attorney—let alone a successful one. Lawyers who are
When you run into a colleague at a conference or networking event, how does the chit-chat generally go? Typically, it follows this basic pattern: “How
We’ve previously discussed that, as a law firm offering professional services, you should expect clients to pay you in a timely manner. However, rather than
We’ve all been there. You put in plenty of hours in good faith to perform legal services for a client, you send the bill, and
As an entrepreneurial attorney, you already know that a well-crafted marketing strategy and marketing materials are critical to bring in new clients. But what happens
No man is an island, entire of itself. —John Donne As an entrepreneurial lawyer, the success you achieve in your law firm (or conversely,
A desk, a phone, a computer, a door, restroom access, filing cabinets. When you’re starting out as a lawyer-entrepreneur with a limited budget, you may
When it comes to creating killer content for your law firm website, I have good news and bad news. Actually, it’s the same news, and
Optimism: (noun [ US] /ˈɑp·təˌmɪz·əm/): the tendency to be hopeful and to emphasize or think of the good part in a situation rather than
We only have so much energy for our work, for our relationships, for ourselves. A smart person understands this and guards it carefully. —Ryan Holiday
It’s remarkable how changing one small word can deeply change the meaning of a sentence or phrase. In this case, the difference between the smallest
Among the many marketing tools law firms have available to them, the company website is perhaps the most misunderstood—and therefore neglected. Attorneys often treat their
How often do we say to ourselves, “I wish I had more of _____,” or “If only we had ____.”? It doesn’t matter what you
Time is what we want most, but what we use worst. —William Penn Have you ever heard an attorney complain about having too much spare
A question for you lawyers: How many of you felt like law school didn’t properly prepare you for actually being an attorney? (Hands up everywhere.)
Unity is strength… when there is teamwork and collaboration, wonderful things can be achieved. —Mattie Stepanek Success never happens in a vacuum. If your law
Provocative thought of the day: You’ve got some clients you don’t need. It’s okay to say goodbye to them. In fact, it very well may
If your spouse or another close family member plays an integral role in running your law firm with you—whether as a fellow attorney, a business
For many people, running a small business also means running a family business—and this includes attorneys who start firms. Perhaps your spouse or brother also
A friend of mine said running a start-up is like chewing glass and staring into the abyss. After a while, you stop staring, but the
When the value of the crypto-currency Bitcoin went up 1000 percent last year—peaking last November at $20,000—a lot of people kicked themselves for not buying
Money is one of the rewards you get for adding value to the lives of others. —Paul McKenna You build a successful law firm
On December 14, 2017, in the face of loud opposition, the Federal Communications Commission voted to repeal the 2015 Open Internet Order (also known as
No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind. -Napoleon Hill, Think
Let’s take an informal poll: How many readers dread the idea of making New Year’s resolutions? (Hands go up all over the Internet.) Why do
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